Shipping policy

SHIPPING POLICY

Thank you for shopping at BrushNest. This policy explains how and when we ship your order.

1. WHERE WE SHIP
We ship to the countries available at checkout. If your country does not appear at checkout, we do not currently ship there.

2. PROCESSING TIME
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

3. DELIVERY TIMES
Once your order has shipped, the estimated delivery time is 7-15 business days. These are estimates, not guarantees. Delays can happen due to customs, carrier issues, weather or high-demand periods. Your order may be shipped in separate packages, which can arrive on different dates.

4. SHIPPING COSTS
We offer free standard shipping on all orders, except orders shipped to Spain, where a flat shipping fee of €0.01 applies. Shipping costs, if any, are shown at checkout before you pay.

5. CUSTOMS, DUTIES AND TAXES
Orders may be subject to customs duties and import taxes, which are set by the destination country. Where applicable, these charges are the responsibility of the customer. We do not control these charges and cannot predict their amount.

6. ORDER TRACKING
When your order ships, you will receive an email with a tracking number. It may take 2-5 business days after shipping for tracking information to update. You can also check your order status on our Track Your Order page.

7. DELAYED ORDERS
If your order has not arrived within 7 business days after the estimated delivery date, please contact us at brushnestinfo@gmail.com with your order number and we will investigate. If we cannot deliver your order within the time promised, we will contact you and you may choose to wait or cancel for a full refund.

8. LOST OR DAMAGED PACKAGES
If your package is lost in transit or arrives damaged, contact us within 30 days of the estimated delivery date at brushnestinfo@gmail.com with your order number (and photos if damaged). We will send a replacement or issue a refund.

9. INCORRECT ADDRESS
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us immediately, before the order ships.

10. CONTACT
BrushNest
Email: brushnestinfo@gmail.com